Stream collects, holds, uses and discloses Personal Information that you voluntarily provide when applying or registering for a Stream Music account. Stream Live may combine the information you provide voluntarily with other Stream live or third parties to enhance your user experience.
Personal Information is any information (including but not limited to numerical, alphabetical, graphic, photographic, sound, or any other type of information concerning an individual) or opinion (whether fact or not) which either identifies you or from which your identity can reasonably be determined, including in conjunction with other information to which a third party has or is likely to have access to.
Stream Live does not collect private and sensitive Personal Information. Sensitive Personal Information includes (but is not limited to) racial or ethnic origin, academic qualifications, political opinions, personal identification numbers, political views, religious beliefs or affiliations, philosophical beliefs, trade union membership, sexual orientation or practices, criminal records, health information or biometric information.
REGISTRATION AND USAGE DATA
When you register with, or download the Stream Live Mobile Application and/or any other service or application of Stream Live, Stream Live may collect the following information in its server logs:
a) information that you provide when applying or registering for access to the Stream Live Service which may include your username, password, name, date of birth, gender, email address, home or work address, telephone number, as well as demographic information, such as your zip or postal code and country. Stream Live may also collect your IP-address during registration;
b) information that you voluntarily provide such as your telephone number, photographs, comments and posts, linked friends names and the like;
c) if you connect to the Stream Live Service through your Facebook account, you authorise us to collect your linked authentication details including but not limited to your username, name, email address and any other Personal Information available on or through your Facebook account including gender, country and town, profile pictures, photographs, and comments;
e) when you use the Stream Live Service on a mobile device, we may collect, hold, use and disclose different types of information about your location, including general information such as your IP address and zip or postal code, as well as more specific advice such as your GPS-based location. If you access the Stream Live Service through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details;
f) referrer URL (the address of the site that has been accessed before);
g) URL’s visited at www.streamusic.com;
h) hostname of your computer (IP address);
i) time and date of access; and
j) information about your interaction with the Stream Live Service, including searches, your use of such search results, selections which you make, downloads and streams that you initiate and/or complete, comments, reviews, your responses to advertisements, your interactions with persons who send you e-mails or other communications (the text of e-mails will not be processed), frequency with which you visit or use the Stream Live Service, length of usage, transaction related information, customer service usage, and details, interests and behaviour relating to transactions, products, services and activity in connection to the Stream Live Service.
We may also publish, disclose, and use information (other than Personal Information) for industry analysis, demographic profiling, marketing and advertising, and other business purposes.
When you use the Stream Live Service, our server may send small data files known as ‘cookies’ and other similar technologies to your device. We may also allow our business partners to use their cookies and other tracking technologies on the Stream Live Service platform. When you revisit or re-use the Stream Live Service, the cookies allow the site to recognize your browser, making your experience on the Stream Live Service more convenient and personal. The cookies may also store your preferences and other information that will allow us to tailor and simplify your experience when using the Stream Live Service.
You have the option of changing your browser preferences to not allow cookies or even request your permission to send cookies. However, some Stream Live features may not function correctly without cookies enabled. Most of Stream Live’s features rely on the voluntary information you provide through your member profile, which you will have access to manage and update.
Please note that the Stream Live Service may be co-branded and offered in conjunction with other websites and/or services provided by unrelated third parties, and/or linked social media accounts such as Facebook and Twitter. If you register for (or use such a service), that other third party may also receive Personal Information collected in conjunction with the co-branded service. Other partners (i.e. advertising clients advertising on Stream Live, as well as those who provide for advertising supported entertainment products and other internet sites and services accessible via www.streamusic.com) may also collect data about you.
COMPETITIONS, PROMOTIONS OR SWEEPSTAKES
USE OF PERSONAL INFORMATION
You expressly consent to Stream Live using the information we collect and hold, including your Personal Information, in the following ways:
a) to enable you to access and use the Stream Live Service;
b) to deliver and fulfil the Stream Live Service or carry out the transactions you have requested (including but not limited to downloads, streams, caching, purchases and resolution of issues which you encounter);
c) to provide, personalise and improve the Stream Live Service in line with our users’ needs and to display content and targeted advertising that is customised to their interests and preferences;
d) to ensure technical functioning of the Stream Live Service and analyse your use to the Stream Live Service, including your interaction with applications, advertising, products and services that are made available, linked to or offered by the Stream Live Service;
e) to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Stream Live or our partners;
f) to contact you directly about your use of the Stream Live Service, and/or your participation in rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Stream Live or our partners;
g) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
h) to communicate with you about the Stream Live Service such as service notices, reminders and administrative messages, push notifications, reminders, technical notices, updates, security alerts and information requested by you; and
i) to send you direct marketing, electronic direct marketing, and promotional messages and other information that may be of interest to you, including information about Stream Live or general promotions for partner campaigns, goods and services. You may opt out of receiving these notifications and correspondence at any time by clicking on the “Unsubscribe” link at the bottom of each communication, or alternatively by contacting Stream Live support.
Stream Live has taken the necessary action to ensure that all personal information of Members is securely maintained. You may receive information, correspondence and push notifications from our partners and third party organisations. By using the Stream Live Service, you are expressly agreeing to Stream Live acting in this manner.
Stream Live may send you push notifications about our content and playlists on the Stream Live Service.
You have the option of changing your preferences to not allow push notifications. See your device manufacturer’s instructions for further details.
The Stream Live Service can integrate with various social media programs including Facebook, Instagram, Twitter and the like. Much of the information which you choose to be publically available shall be available by default, including your username, profile picture, any friends or playlists you are following, or those following you, your recent activity and any content you post or upload.
Stream Live occasionally employs third parties to provide services on its behalf, such as handling the bandwidth and storage necessary to perform the Stream Live Services, or performing statistical analysis. The access of such parties to your Personal Information will be limited to the data they need in order to deliver the service.
Stream Live may also share information in order to obtain content from third parties, analyse usage patterns, provide demographic information, assist in design of advertising campaigns and other similar uses that will facilitate third party contacts in appropriate cases with parties selected by Stream Live, as well as to prevent, investigate or take action regarding suspected fraud and other illegal activities, as well as situations involving potential threats to the physical safety of any person and violations of Stream Live’s Terms of Service.
We may access and/or disclose your Personal Information if we, in our sole discretion, deem it necessary to:
a) comply with applicable laws; or
b) respond to subpoenas, court orders, or legal process; or
c) to establish or exercise our legal rights or to defend ourselves against legal claims.
We may provide the information which we collect to our successors and assigns in the event that we transfer, sell or dispose of all or any portion of our business and the information is relevant to that business segment.
Stream Live may also share your information to third parties in the following situations:
a) to respond to any relevant legal court order or subpoena, and/or in order to comply with any applicable law;
b) to protect the safety of any person;
c) to enforce Stream Live’s Terms of Service;
d) to prevent, investigate or address fraud, security or technical issues;
e) in the event of a merger, acquisition or sale of part or all of the Stream Live Group;
f) to advise our partners of the usage of the Stream Live Service, in the form of non-personal statistics and data; and
g) if you expressly opt in to having your data shared.
You understand and agree that the privacy policies of any third party will govern their use of the information that we share with them.
TRANSFER TO OTHER COUNTRIES
STORAGE OF INFORMATION
CAN YOU OBJECT TO GIVING YOUR PERSONAL INFORMATION?
Should you choose to use the Stream Live Service, we will require your Personal Information so that we are able to provide the services.
CAN YOU ACCESS YOUR PERSONAL INFORMATION?
You may request access to your Personal Information at any time, and we will provide access to your information. In order to respond to your request, we may require the following information to be provided:
a) your name and address;
b) your contact telephone number(s); and
c) your Stream Live username.
This service is usually provided free of charge and we ask that the request be made in writing. Should the information you require be held in our archives, there may be a small administration fee charged to assist with meeting this cost. Prior to acting upon your request we will advise you of any fees which may be payable.
We will act on all such requests as soon as reasonably possible on receipt of the request.
UPDATING YOUR PERSONAL INFORMATION
We will take steps to ensure that your Personal Information is accurate, up to date and complete, and to update information where we are advised of changes.
To ensure we can provide you with the best possible service, it is important to ensure your information is accurate, up to date and complete. Should there be any change to your Personal Information, we ask that you update us as soon as practicable. We will update your details upon receiving instructions from you to do so.
You may review, update, correct or delete the Personal Information on your Stream Live Account at any time. If you would like to correct your information or cancel your Stream Live account entirely, you can do so by logging in to your account.
USE OF SERVICE BY CHILDREN
The Stream Live Service is not intended for children under the age of 13. When a visitor indicates an age under 13, the registration process for the Stream Live Service cannot be completed, and no personally identifying information is collected in conjunction with that attempted submission except that we retain e-mail addresses of such persons (and record of access attempts) for purposes of denying registration. Otherwise, we do not knowingly collect personally identifiable information from visitors under the age of 13. Stream Live collects, uses and discloses information on users aged 13-18 in the same manner as it does for adults. If you are under the age of 18, you must obtain your parent’s permission before disclosing any information on the Service.
Stream Live will protect Personal Information in its possession or under its control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Stream Live works with secure data networks protected by both industry-standard firewalls and passwords. We continuously implement and update security measures in order to safeguard your Personal Information. We also limit access to Personal Information to those Stream Live employees (and those employees of our affiliates) that we believe reasonably need to come into contact with that information to provide our products and services to you.
If a username and password is used to help to protect your account from unauthorised access, you must keep such login data confidential and must not disclose it or share it with anyone. We recommend that you select a unique and strong password to prevent unauthorised access to your account. If you have used a shared device, you must ensure that you sign out.
We work to protect the security of your information during transmission by using secure sockets layer software, which encrypts information you input. Stream Live will endeavour to take all reasonable steps to protect your Personal Information, however no method of transmission over the Internet and no method of storing electronic information can be 100% secure, and we do not guarantee the security of user information at any time.
Any third party that processes data on behalf of Stream Live shall, before commencing the processing of data, provide Stream Live with appropriate commitments and other adequate guarantees of the data security.
Where there are any translations of this Agreement and to the extent of any inconsistency, the English version shall prevail.
APPLICATION OF TERMS OF SERVICE